Student Tech Support

ITS Service Portal

Easily request help, search documentation, and find answers to your IT questions.

IT Systems Status

Status updates for service disruptions, system outages, and ITS maintenance windows.

Resetting passwords

Online services at Camosun may use different usernames and passwords. For information on different accounts and online services see the Student Accounts page.

Reset your Camosun domain password

You can reset your Camosun domain password online.

Go to https://passwordreset.microsoftonline.com/
Enter your Camosun ID
Follow the on-screen instructions

If you can’t reset your Camosun domain password

If you’re having trouble resetting your password, chat with student tech support, or contact the ITS Service Desk at itsservicedesk@camosun.ca or 250–370–3064.

Reset your myCamosun password

If you can’t log in to myCamosun you have a few ways to recover your log in information. You may need to provide your Camosun ID, your Social Insurance Number (SIN) and your last name as we have it on file.

Reset your myCamosun password

Camosun Domain Password Requirements

You can use a password (7-10 characters) or passphrase (11 or more characters).

Password

At least one UPPERCASE letter
At least one lowercase letter
At least 1 number

Passphrase

No repeating characters (aaa, 111)
No repeating groups of five or more (sockssocks)
No sequences of five or more (abcde, 12345)

Single sign-on

Camosun’s single sign-on service allows you to log in to multiple services using your Camosun domain account.

Connected services

Desire2Learn (D2L)

Desire2Learn is Camosun’s online course platform. Help with D2L is available through the Centre for Excellence in Teaching and Learning.

Education That Works

Education That Works is Camosun’s Co-op and Careers portal.