Camosun's Ombudsperson is an impartial, independent service that works to ensure that students at the College are treated fairly. The Office is a safe place for students to voice and clarify concerns and complaints. The Ombudsperson advocates for fairness and helps you to achieve equitable resolutions.
What is an Ombudsperson?
Camosun's Office of the Ombudsperson supports students in resolving their issues and conflicts, and advocates for fairness and equity at Camosun. It's an unusual name, which basically means the Solutions Office'.
The Ombuds Office is: confidential, independent, impartial, informal and accessible.
How can the Ombudsperson help?
The Office of the Ombudsperson provides a safe, comfortable, confidential environment for students to discuss conflicts, complaints, or disputes. The Ombudsperson will listen first, and then help you develop strategies and options for resolving your concerns and provide you with guidance on College policies and procedures.
Roles of an Ombudsperson
- Listen and then discuss College-related questions, concerns, and complaints
- Help evaluate various options to address concerns
- Explain policies and procedures
- Advice on how to informally resolve problems, as well as formal and administrative options
- Mediate disputes for "win-win" resolutions
- Facilitate communication
- Refer to other Camosun student services when appropriate
- Investigate concerning trends and make recommendations to the College when appropriate
I’m easy to reach, even during this time of the COVID pandemic. Feel free to contact my office anytime with a college-related concern at: firstname.lastname@example.org. We can then meet online or by phone.
You can always come to the Ombuds office, whether as a first stop, to seek information, or as a last resort in a sticky situation.
Rob Thompson, Ombudsperson
Camosun offers a variety of other support services for students.