eLearning services and supports are grounded in the Principles of Flexible Learning. Learner-centredFlexible learning incorporates both in-person and online approaches so that students can choose how, when, and where they study.AccessibleAccessible design of online course components enables all students to access their web-based content and educational technologies regardless of their location, experience, device, or abilities.InclusiveFlexible learning requires a focus on designing online learning environments that are respectful and supportive of audiences who typically face barriers when entering post-secondary education: women, Indigenous peoples, students with physical and learning challenges, new Canadians and students who are located in remote and/or rural locations.InnovativeA rapid prototyping development model is incorporated to test assumptions, solicit learner feedback and push boundaries in flexible delivery.SustainableFlexible learning programs can be modularized, exported, reconfigured, and shared with other courses to enhance traditional face-to-face delivery.