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Information • August 06, 2020 8:44 am • COVID-19: Safety Training & Screening for students • Read more…

Office of Student Support

Student Rights & Responsibilities

The Office of Student Support works collaboratively with students, staff, faculty and community partners to guide and support students on their learning journey towards student success. Through clear articulation and education of rights, responsibilities and Camosun College policies, the Office promotes a safe and inclusive environment for the growth and development of all Camosun students.

The College recognizes the considerable effort on the part of students to establish and meet their educational goals. To enhance students’ opportunity for success in meeting their educational goals, the College expects members of the College community to act toward each other in a manner that contributes to a positive, supportive and safe learning environment.

Camosun Policies

It is a student's responsibility to familiarize themselves with institutional policies and regulations, which can be found on the Camosun College Policies page.

Any member of the Camosun community (student, staff or faculty/instructor) can contact the Office of Student Support to consult about a matter related to non-academic policies and regulations. Concerns can be resolved formally or informally and we can meet with students, staff or faculty/instructors to discuss concerns and outline resolution opportunities available.

Students may wish to contact the Camosun College Students' Union (CCSS) or the Ombudsperson for additional support or assistance.

Academic Conduct

Camosun College students are required to comply with the standards of academic dishonesty set out in the Student Conduct Policy (E-2.5).

It is the responsibility of Camosun College faculty and staff to take reasonable steps to prevent and to detect acts of academic dishonesty. It is an instructor's responsibility to speak with a student when such an act is suspected and to take appropriate action if academic dishonesty has occurred.

The Camosun College Library supports students with research help, such as avoiding plagiarism, and evaluating and citing sources.


Student Complaint Process

Process overview

Informal process


Instructor's Chair

Dean's office

Formal process

Complaint in writing to Dean's office

Meet with Dean

Decision review process

Review by Vice President Education

Camosun's faculty, staff and administration are deeply committed to excellence in teaching and student success. Camosun has established a number of processes for bringing forward and dealing with any concerns about the quality of teaching and learning in the classroom and throughout the college experience.

The Student Complaint Process is for student complaints about administrative decisions, as well as student complaints concerning teaching and learning, other than those involving grades and formal human rights complaints. At any point in the process, you may contact the Office of Student Support for guidance and support.

Informal complaint process

Step 1 - Speak to Instructor

You are encouraged to talk to the instructor first in order to resolve the issue.

Step 2 - Speak to Instructor's Chair

If you're not satisfied at Step 1 or if the circumstances of the complaint make it difficult or impossible to meet with the instructor, you should take your complaint to the Departmental Chair. The Chair will meet with the instructor or the instructor and the student together if appropriate, to discuss the complaint.

If the instructor is the Departmental Chair, you should take your complaint to the Dean.

Although not required at Step 2, you're encouraged to summarize briefly your complaint in writing for discussion with the Chair or Dean.

Step 3 - Register complaint with Dean's office

You may meet with the Dean without preparing your complaint in writing. However, the complaint will not proceed through the formal process if you do not provide the complaint in writing giving relevant details. You should include a suggested remedy.

Formal complaint process

Step 4 - Complaint in writing to Dean's office

If not resolved at the informal level, you should prepares your complaint in writing, submit it to the Dean's office and arrange an appointment through the Assistant to the Dean. A copy of the formal complaint will be provided to the faculty member.

Step 5 - Meet with Dean

You'll next meet with the Dean.

You will receive the decision of the Dean in writing. The Dean will meet with you to explain the decision if you're available. A copy of the written decision will be forwarded to the faculty member and department chair.

Decision review process

Step 6 - Review by the Vice President Education

If you're not satisfied with the decision of the Dean, you have one week (7 calendar days) to deliver a letter requesting a review of the Dean's decision, with the complaint in writing attached, to the Vice President Education's office.

Academic Appeals

Camosun College recognizes the right and responsibility of its faculty/instructors and staff to assess student performance and impose discipline in appropriate circumstances. The College also recognizes the right of students to be assessed in a manner that is fair, just and reasonable and to have sanctions imposed in proportion to the nature and seriousness of their conduct.

The College is committed to the provision of a fair and timely appeal process through which student concerns regarding final grades and imposed discipline can be addressed. Students have access to a multi-stage process within their Schools for appealing a decision regarding a final grade or imposed discipline.

For support in filing an academic appeal, please review the Student Appeals Policy (E-2.4) and contact the Ombudsperson. Please note that the First Stage Appeal must be initiated by the student within ten (10) working days of the official posting of the final grade or imposition of discipline.

Non-Academic Conduct

The College recognizes the considerable effort on the part of students to establish and meet their educational goals. To enhance students’ opportunity for success in meeting their educational goals, the College expects members of the College community to act toward each other in a manner that contributes to a positive, supportive and safe learning environment.

In the event the College considers students’ conduct to be inconsistent with this expectation, or considers that students are not appropriately dedicated to the furthering of their own education, the College will take whatever action is necessary and will impose disciplinary consequences that reflect the severity and nature of the inappropriate conduct.

Students should familiarize themselves with the Student Conduct Policy (E-2.5). This policy covers all students enrolled in a College course or program, on or off campus, as well as prospective students, while engaged in college related activities. This policy does not apply to conduct related to harassment, which is covered under the Respectful Workplace Policy (O-5.10), nor incidents of sexual violence and/or misconduct, which are covered under the Sexual Violence and Misconduct Policy (E-2.9).

Support Person

Camosun College recognizes that institutional processes can be seen as overwhelming and complex to some, and having a support person who is knowledgeable and resourceful can reduce anxiety and stress for a student. A student has the right to identify anyone of their choosing to be their support person throughout informal and formal institutional processes.

A support person should be someone a student feels comfortable with knowing the details of the incident or situation, as well as someone a student feels comfortable with being present as they recount sometimes explicit details. A support person should be someone who can assist a student in understanding the College’s policies and procedures and help a student identify questions that they may have throughout institutional processes.

The Guidelines: Camosun College Support Person have emerged from an administrative need to bring clarity to the role and responsibilities of a support person for students proceeding through institutional processes at the college, including but not limited to, Student Complaints Process and the Student Appeals Policy E-2.4.

Contact Us
Camosun College Lansdowne
3100 Foul Bay Rd
Victoria BC V8P 5J2
Camosun College Interurban
4461 Interurban Rd
Victoria BC V9E 2C1
  • 250–370–3000
  • 1–877–554–7555 (toll-free)

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