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Information Technology Services

Help

Computer help

The General Purpose lab Instructional Technologists are available during opening hours to provide help with computers, software, and your accounts.


Resetting passwords

Online services at Camosun may use different usernames and passwords. For information on different accounts and online services, or if the service you’re looking for isn’t listed on this page, see the Student Accounts page.

Resetting your Camosun domain password

Student password requirements

You can use a password (7-10 characters) or passphrase (11 or more characters).

Password

  • At least one UPPERCASE letter
  • At least one lowercase letter
  • At least 1 number

Passphrase

  • No repeating characters (aaa, 111)
  • No repeating groups of five or more (sockssocks)
  • No sequences of five or more (abcde, 12345)

You can reset your Camosun domain password from any General Purpose lab or Learning Commons computer or online.

Reset your Camosun domain password online

  1. Go to password.camosun.ca
  2. Enter your Camosun ID
  3. Follow the on-screen instructions

Reset your Camosun domain password from a Camosun computer

  1. Visit any open General Purpose lab or the Learning Commons at either library
  2. On the computer log in screen select “I forgot my password/Unlock my account”
  3. Follow the instructions on-screen?

If you can’t reset your Camosun domain password

If you’re having trouble resetting your password, speak with a library employee, General Purpose lab technologist, or contact the ITS Service Desk at itsservicedesk@camosun.ca or 250–370–3064.


If you can’t log in to Camlink you have a few ways to recover your log in information. You may need to provide your Camosun ID, your Social Insurance Number (SIN) and your last name as we have it on file.

Viewing your password hint

If you set a password hint for your Camlink account, you can retrieve it by entering your Camosun ID.

Reset your Camlink password by email

You can reset your Camlink password by email. You will need to enter your last name and your Social Insurance number or your Camosun ID. A temporary password will be sent to the email address we have on file for you.

Retrieve your Camosun ID by email

If you can’t remember your Camosun ID you can retrieve it by email. You will need to provide your last name and the email address we have on file for you. Your Camosun ID will be sent to this email address.

If you can’t reset your Camlink password

If you can’t reset your Camlink password using any of the options above, contact Student Services by phone, email or in-person.

By phone

Call 250–370–3550 or 1–877–554–7555 and select Registration from the phone menu options.

By email

Use AskUs to contact Student Services by email. Select the Registration: Add, Drop, Audit, Camlink category and the Camlink sub-category.

In-person

Visit Student Services at either campus.


Contact Us
Camosun College Lansdowne
3100 Foul Bay Rd
Victoria BC V8P 5J2
Camosun College Interurban
4461 Interurban Rd
Victoria BC V9E 2C1
  • 250–370–3000
  • 1–877–554–7555 (toll-free)

©1996–2017 Camosun College | Victoria BC, Canada | Printed: September 19, 2017 at 6:55 pm Change Everything logo for print