Return policy
With proof of purchase, course materials in original condition may be returned 21 days after the start of your class, a copy of your registration may be requested. All other merchandise may be returned for refund or exchange within 21 days of purchase.
FAQs
- I want to return a book. Will I receive a full refund?
If you are within the 21 day time period and the book is in its original condition, you will be entitled to a full refund. - What does “original condition” mean?
Some books (particularly ones with soft covers) are easily damaged. In order to receive a full refund for a new textbook, your book must be in brand new condition, without bent corners, any marks on the cover or inside the book and without the binding being broken. Removing the shrink wrap of the package may result in a refund being denied (see below) so be sure you want to keep it before you open it! - I bought a used textbook. Can I still return it for a refund if I am within the 21 days?
Absolutely! Unless there are pages falling out of the book, used books are the most straightforward item to return because condition is not an issue. - I removed the shrink wrap on the package I bought and now I want to return it. Will this be a problem?
Many packages contain books with CDs, pincodes or software that will make the package non-refundable if it has been opened. However, we recommend that you bring in the item in question (with all of the contents) and ask one of our frontline staff to assess the situation for you. - I lost my receipt. Can I still get a refund?
The receipt you were given is your proof of purchase, so we need it to process any returns. Instructors can change, we can make mistakes or you can change your mind about a course…all of these are just a few of the reasons to keep your receipt!
Return policy instructions - online orders
Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and Purolator all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Camosun College Bookstore has refunded your money.
Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in transit. Please insure and track your package. Returns to Camosun College Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.
Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.