What you'll study
Travel Counselling
Course content is based on the following standards, which identify the knowledge and performance required of an individual to be considered competent in the occupation.
| Professionalism |
Promote Tourism
- Define tourism
- Identify tourism sectors
|
Exhibit Professionalism
- exhibit personal management skills, attitudes and behaviours
- work within ethical and legal guidelines
- participate in professional development activities
|
| Administration |
Office Administration
- Perform general office duties
- Follow travel agency operations and procedures.
|
| Communication |
Office Administration
- Perform general office duties
- Follow travel agency operations and procedures.
|
Use Communication Skills
|
Sales and Service Skills
- Provide customer service
- Sell travel products and services
- Market travel products and services
|
| Travel Product |
Destination Knowledge
- Identify and locate travel destinations
- Research and provide destination information
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Product Knowledge
- Demonstrate knowledge of travel products
- Calculate product costs
|
Administer Client Booking
- Process booking manually
- Document booking manually
- Process booking using computer system
- Document booking using computer system
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