ITS Remote Work Support

Updated: September 14, 2020

ITS has resources available to support continued planning and changes to the delivery of service at Camosun College in response to COVID-19, including working remotely.

For instructors: we're working closely with the Centre for Excellence in Teaching and Learning (CETL) to support guidance around remote instruction.

For staff: we'll continue to work with the college community on how we can support possible remote work as a response to COVID-19.

Please note: While working remotely Camosun College is required by the Freedom of information and Protection of Privacy Act (FIPPA) to keep all personal information safe and secure.

This page will be updated regularly to ensure it has up to date resources and information.

Resources

ITS is working to complete additional documentation to support the college community. We will continue to update information and documentation as required. Please note: you will need to authenticate to review the information below.

Web Conferencing Tools

Blackboard Collaborate Ultra (BBCU) Web Conferencing

BBCU is a web-based conferencing system that is integrated with D2L or can be used as a stand-alone application. Instructors can use BBCU web conferencing to facilitate remote learning and online instruction. The Centre for Excellence in Teaching and Learning has developed a rich repository of documentation and training aides and supports faculty in their use of BBCU. BBCU is our primary tool for facilitating classroom instruction.

Microsoft Teams

Microsoft Teams, which is supported by ITS, can be used to facilitate remote meetings and live events between faculty and staff. Additionally, this tool can be used to facilitate meetings with students and external contacts who may be invited to the meeting.

Microsoft Teams should be considered as the primary tool for facilitating remote work meetings as we continue with our response to COVID-19.

Microsoft Teams Usage

The use of Microsoft Teams (and Blackboard Collaborate Ultra) must align with the Freedom of Information and Protection of Privacy Act (FIPPA) and Camosun's policies on Acceptable Technology Use and Protection of Privacy Policy.

Please be advised that Microsoft Teams’ chat, channel conversations, and channel names are currently stored in the United States*.

The following information should not be shared, in written form within Microsoft Teams unless there is a justifiable operational requirement that cannot be completed by using the Camosun email system:

Credit card numbers
Personal information

* Regarding personal information, i.e., recorded information about an identifiable individual other than contact information, a Ministerial Order (No. M085) has been issued to allow for disclosure outside of Canada provided that it is intended to support operational needs of a public body, aligns with public health recommendations and requirements to minimize transmission of COVID-19, and that the disclosure is limited to the minimum amount reasonable for the performance of one’s duties.

By using the following links to access Microsoft Teams you are agreeing to the terms and conditions above:

Camosun Virtual Private Network (VPN)

The off-campus Camosun Virtual Private Network (VPN) allows access to Camosun College resources. The following is a list of example services that require a connection to the VPN:

M: drive
Shared or departmental drives
Legacy Colleague
Updating web page content in Dreamweaver

Please note: ITS is working to deploy the Cisco AnyConnect client to all workstations. If you have a priority request for this resource please contact the IT Service Desk.

Instructions on accessing the Cisco AnyConnect Client (Camosun VPN) can be found here: Camosun VPN

Office 365

Office 365 is a web-based access to Microsoft Outlook, Teams, OneDrive and Office applications (Word, Excel, PowerPoint, OneNote, etc.). Please note: you will need to authenticate to review the information below:

OneDrive

OneDrive is online file storage provided through Office 365 and can be used instead of your M: Drive. Please see the following training videos and information:

OneDrive training videos are available on the ITS intranet website.
Access OneDrive via the web

How to request ITS Support:

Technology Request form for Remote Work
Please complete this form to identify technology needs for remote work. This includes identifying required technology resources, including but not limited to, laptops, monitors and peripherals you may need. This form is required in order to request temporary technology resources while working from home.
IT Service Desk Request
Please use this email address to request service from ITS.
ITS Managers
Any comments or suggestion please contact the ITS Managers.

Last updated: September 14, 2020 4:30 pm

Remote Work Support

Information Technology Services (ITS)