Student complaints & feedback procedures
Solving problems at the college...
Camosun College serves the province and our local community (and more than 12,500 students annually) with unparalleled services and learning opportunities. Faculty, staff and administration are deeply committed to excellence in teaching and student success.
Camosun has established a number of processes for bringing forward and dealing with any concerns about the quality of teaching and learning in the classroom and throughout the college experience. We’d love to hear your feedback regarding your experience with us. Feel free to share your complaints, but we’d also be interested in hearing about positive experiences you have had at the College.
Teaching and learning
Every year the college surveys students about their education experience, and welcomes honest, constructive feedback.
The Student Complaint Process is for student complaints about teaching and learning, other than those involving grades and formal human rights complaints. Review the process for what to do, when and with whom, in order to deal with your complaint. The process encourages you to discuss your concern, at or as close to, the source of the concern as possible. For more detailed information or questions about the process, please contact the Vice President Education & Student Services Office, phone 250–370–4541.
Final grades and student conduct
The Student Appeal Policy (pdf) is for appealing a decision related to final grades or student conduct. The policies related to this process are the Grading Policy (pdf) and the Student Conduct Policy (pdf). Review the two policies for what to do, when and with whom, in order to appeal a decision. For more detailed information or questions about appeals, please contact the Vice President Education & Student Services Office, phone 250–370–4541.
Camosun College’s Human Rights Policy (pdf) is for addressing formal allegations of discrimination or harassment.
Review the policy for what to do, when and with whom, in order to submit a complaint. For more detailed information or questions related to the policy, please contact the Office of the Executive Director of Human Resources at 250–370–3106.
Student and college services
The College offers a large number of services and resources in support of students’ learning experience. If you are concerned, or have a complaint about the support or service you have received (outside of the parameters listed above, e.g. human rights/harassment), please contact the department in question and ask to speak with a supervisor or manager who will be happy to assist you.
Not sure who to talk to? Try the Department directory.
The Office of the Ombudsman provides confidential, informal assistance to students related to complaint processes.
Pursuing a complaint can feel like a difficult thing to do. If you would like help and support, please don’t hesitate to make contact with any of the following people or departments:
- Student Society—Student Advocate, Michael Glover, firstname.lastname@example.org, 250–370–3868
- Counselling Centre
Last updated: October 27, 2011 7:41 pm