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Information • October 06, 2020 12:30 pm • Update on student services at Camosun • Read more…

Office of the Ombudsperson

Student Complaints

Camosun's faculty, staff and administration are deeply committed to excellence in teaching and student success. Camosun has established a number of processes for bringing forward and dealing with any concerns about the quality of teaching and learning in the classroom and throughout the college experience.

Teaching and learning

Every year the college surveys students about their education experience, and welcomes honest, constructive feedback.

The Student Complaint Process is for student complaints about teaching and learning, other than those involving grades and formal human rights complaints. The process encourages you to discuss your concern, at or as close to, the source of the concern as possible.

After you review the policy, you can get more detailed information or ask questions about the process, by contacting the Vice President Education's office or the Ombuds office.

Final grades and student conduct

The Student Appeal Policy is for appealing a decision related to final grades or student conduct. The policies related to this process are the Grading Policy and the Student Conduct Policy.

After you review the two policies, you can get more detailed information or ask questions about the process, by contacting the Vice President Education's office or the Ombuds office.

Human rights/harassment

Camosun College's Respectful Workplace Policy is for addressing formal allegations of discrimination or harassment.

After you review the policy, you can get more detailed information or ask questions about the process, by contacting the Executive Director of Human Resources or the Ombuds office.

Student Complaint Process

Need help?

The Office of the Ombudsperson provides confidential, informal assistance to students related to complaint processes.

Pursuing a complaint can feel like a difficult thing to do. If you would like help and support, please don't hesitate to make contact with any of the following people or departments:

Process overview

Informal process

Instructor

Instructor's Chair

Dean's office

Formal process

Complaint in writing to Dean's office

Meet with Dean

Decision review process

Review by Vice President Education

Camosun's faculty, staff and administration are deeply committed to excellence in teaching and student success. Camosun has established a number of processes for bringing forward and dealing with any concerns about the quality of teaching and learning in the classroom and throughout the college experience.

The Student Complaint Process is for student complaints about administrative decisions, as well as student complaints concerning teaching and learning, other than those involving grades and formal human rights complaints. At any point in the process, you may contact the Office of Student Support for guidance and support.

Informal complaint process

Step 1 - Speak to Instructor

You are encouraged to talk to the instructor first in order to resolve the issue.

Step 2 - Speak to Instructor's Chair

If you're not satisfied at Step 1 or if the circumstances of the complaint make it difficult or impossible to meet with the instructor, you should take your complaint to the Departmental Chair. The Chair will meet with the instructor or the instructor and the student together if appropriate, to discuss the complaint.

If the instructor is the Departmental Chair, you should take your complaint to the Dean.

Although not required at Step 2, you're encouraged to summarize briefly your complaint in writing for discussion with the Chair or Dean.

Step 3 - Register complaint with Dean's office

You may meet with the Dean without preparing your complaint in writing. However, the complaint will not proceed through the formal process if you do not provide the complaint in writing giving relevant details. You should include a suggested remedy.

Formal complaint process

Step 4 - Complaint in writing to Dean's office

If not resolved at the informal level, you should prepares your complaint in writing, submit it to the Dean's office and arrange an appointment through the Assistant to the Dean. A copy of the formal complaint will be provided to the faculty member.

Step 5 - Meet with Dean

You'll next meet with the Dean.

You will receive the decision of the Dean in writing. The Dean will meet with you to explain the decision if you're available. A copy of the written decision will be forwarded to the faculty member and department chair.

Decision review process

Step 6 - Review by the Vice President Education

If you're not satisfied with the decision of the Dean, you have one week (7 calendar days) to deliver a letter requesting a review of the Dean's decision, with the complaint in writing attached, to the Vice President Education's office.


Student and college services

The College offers a large number of services and resources in support of students' learning experience. If you are concerned, or have a complaint about the support or service you have received (outside of the parameters listed above, e.g. human rights/harassment), please contact the department in question and ask to speak with a supervisor or manager who will be happy to assist you.

Not sure who to talk to? Try the Department directory or contact the Ombuds office.

Contact Us
Camosun College Lansdowne
3100 Foul Bay Rd
Victoria BC V8P 5J2
Camosun College Interurban
4461 Interurban Rd
Victoria BC V9E 2C1
  • 250–370–3000
  • 1–877–554–7555 (toll-free)

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