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Office of the Ombudsman

Student Complaints

Camosun's faculty, staff and administration are deeply committed to excellence in teaching and student success. Camosun has established a number of processes for bringing forward and dealing with any concerns about the quality of teaching and learning in the classroom and throughout the college experience.

Teaching and learning

Every year the college surveys students about their education experience, and welcomes honest, constructive feedback.

The Student Complaint Process is for student complaints about teaching and learning, other than those involving grades and formal human rights complaints. The process encourages you to discuss your concern, at or as close to, the source of the concern as possible.

After you review the policy, you can get more detailed information or ask questions about the process, by contacting the Vice President Education's office or the Ombuds office.

Final grades and student conduct

The Student Appeal Policy is for appealing a decision related to final grades or student conduct. The policies related to this process are the Grading Policy and the Student Conduct Policy.

After you review the two policies, you can get more detailed information or ask questions about the process, by contacting the Vice President Education's office or the Ombuds office.

Human rights/harassment

Camosun College's Respectful Workplace Policy is for addressing formal allegations of discrimination or harassment.

After you review the policy, you can get more detailed information or ask questions about the process, by contacting the Executive Director of Human Resources or the Ombuds office.

Student and college services

The College offers a large number of services and resources in support of students' learning experience. If you are concerned, or have a complaint about the support or service you have received (outside of the parameters listed above, e.g. human rights/harassment), please contact the department in question and ask to speak with a supervisor or manager who will be happy to assist you.

Not sure who to talk to? Try the Department directory or contact the Ombuds office.

Need help?

The Office of the Ombudsman provides confidential, informal assistance to students related to complaint processes.

Pursuing a complaint can feel like a difficult thing to do. If you would like help and support, please don't hesitate to make contact with any of the following people or departments:

Contact Us
Camosun College Lansdowne
3100 Foul Bay Rd
Victoria BC V8P 5J2
Camosun College Interurban
4461 Interurban Rd
Victoria BC V9E 2C1
  • 250–370–3000
  • 1–877–554–7555 (toll-free)

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