Justin Foisy Hospitality Management Grad, Executive Housekeeper - Delta Victoria Ocean Pointe
"I love finding ways to deliver exceptional customer service."
Justin Foisy loves his job. And he's been enjoying the whole journey from school to work and the first few steps up his new career ladder.
Justin graduated from Edward Milne Community School, which is where he first got a taste of hospitality management, taking a career prep class that included time in the EMCS cafeteria and volunteering for a seniors' centre. A part-time job in a movie theatre planted the seed that grew into a lifelong appreciation for good customer-service.
But it was Camosun's Hospitality Management program that really gave Justin a career direction.
This business diploma includes co-operative education, offering two real-world employment experiences. In his first co-op term, Justin worked in a Victoria hotel as a Bellman/Concierge. For his second work term, he was hired to work at the Four Seasons Resort Whistler as a Houseman. This worked out so well, Justin ended up staying on as a full-time employee for the next three years, gaining a variety of experiences as Room Attendant, Spa Attendant, Front Desk and Guest Service Agent, Front Office Supervisor, Night Auditor, and Resort Assistant Manager.
While he was at Whistler, Justin also took on extra responsibility as Staff-Housing Manager at the popular Whistler Creekside Lodge in exchange for free rent for a full year. That allowed him to move back to Victoria in 2009 and take a year off work. He bought a Boston terrier and enjoyed his free time training his new puppy, Morty, and getting reacquainted with southern Vancouver Island.
In 2010, Justin joined Delta Hotels, starting as Assistant Front Office Manager at the four-diamond Delta Victoria Ocean Pointe Resort and Spa. Since then he's had three career moves: Assistant Executive Housekeeper, Front Office Manager, and now as Executive Housekeeper. This recent promotion raises Justin's management status as a department head, now overseeing a complex operation with responsibilities that play a significant role in the success of the hotel. In this new capacity Justin manages the largest team in the hotel with as many as 45 people reporting to him during the peak season.
"I believe the key to my career success has been patience," said Justin. "You have to be prepared to put the time in, try different jobs, and learn the full scope of the business. How can you be a good manager if you've never done the work?
"Camosun's Hospitality Management diploma was my ticket into this industry. Everything I learned has been job-relevant but it was through the co-op work experience that I was able to find my niche…I love talking to people, and finding ways to deliver exceptional customer service. I'm not interested in just okay; I want their stay to be really memorable."
Want to advance your career?
Camosun's Hospitality Management program blends in-class learning with hands-on practical experience. The two-year diploma program includes a variety of business courses such as accounting, communications, management, law, marketing and economics.
Students then apply the theory to reality by running the Dunlop House Restaurant and organizing a weekly student pub. This on-campus experience is supplemented by eight months of paid work through co-operative education.
Last updated: September 23, 2015 5:05 pm